Experience gained in complex organisations and geographically dispersed networks.
Analysis of store activities, definition of operating standards and resource sizing. Design of planning and control tools to support managers.
The work connects service activities with volumes and resource requirements. The model makes planning criteria, responsibilities and operational indicators explicit.
Redesign of flows between head office and stores, administrative processes and coordination mechanisms, supported by information tools and document automation.
Process mapping, identification of duplication and redesign of activities and responsibilities. Definition of the information needed to manage the work.
Methods analysis, activity standardisation, layout reviews and planning and actual reporting systems to manage capacity and resource use.
Analysis of production, picking and handling activities. Development of operating standards and indicators to assess performance, requirements and improvement opportunities.