01
Understand
Understand the context, observe the work and agree on objectives. Make constraints, challenges and priorities explicit.
02
Design
Define alternatives, the operating model, responsibilities and tools. Assess feasibility and the conditions needed for implementation.
03
Implement
Translate the model into an action plan. Support managers, guide adoption and transfer capabilities.
04
Measure
Track progress and operational impact. Analyse deviations and define corrective action.